Q & A

Why does it take 5 to 12 working days to deliver the branded goods?

In order to provide the latest Korea fashion to our customers, every items is purchased and shipped directly from Korea by air. Once a customer submits an order with payment, we place the order to our Korean suppliers right away. Items with adequate inventory take 4 to 7 working days to arrive in Hong Kong. To ensure the quality, we then inspect every piece of goods before sending it out in 5 to 8 working days. In case of temporary shortage or transportation problems, it might take 12 working days to arrive (excluding public holidays in Hong Kong and South Korea).

Why are goods out of stock after I ordered placement?

Goods on sale for more than 3-4 weeks increase the chance of shortage or out of stock. In other words, the longer an item has been out in the market, the greater the possibility of being out of stock.
After, we will place order with Korean suppliers immediately. However, there may be 1-2 days gray period that goods available when order placed but out of stock during goods matching process. If order confirmed out of stock, we will notify the customer immediately and proceed refund.

Return Policy

If you received goods with quality issue (within the range as described), please notify us within one working day by email to info@thesistaz.com with pictures of the defected area. We will ask the Korean supplier to arrange a replacement. Regarding return details and rules, please refer to {Return & Exchange Policy}.

About Labelling?

Most of the Korean brands, besides production under their own brand, but also outsource products from local market for selling under their own websites, such as Naning9, Joamom etc., are the site of the brand but not the brand of clothes. Therefore, some of the goods will not be labelled as Naning9, Joamom. This may also explain why different sites of the Korean brands selling the same product. For example, the same style of clothing will be selling in Naning9 and Joamom official websites and marked with different prices.

** Please be assured that all goods will be packed in original packaging of Korean brand to ensure the ordered goods are imported from Korea.

Why some items do not have ‘Made in Korea’ and washing labels?

It is not mandatory for Korean suppliers to include ‘Made in Korea’ or washing labels in their textile goods as Korea does not have such regulation. This explains why some items do not come with any labels even they are branded Korean goods.

**We guarantee that all our goods, in their original packaging, are only imported from Korea.

Why are some of the shoes labelled ‘Made in China’?

Not much shoes manufacturing is done in Korea. In order to cater to the retail market, some of the productions are carried out in China and then being shipped back to Korea. Therefore, some of the shoes are actually made in China but the design patents are owned by Korean brands.

What size are the Dongdaemun items?

Size details are not provided for all Dongdaemun items. The majority are free size. If you want to ensure about the size, we recommend the branded Korean items from our website. We are confident that you can find styles fitting you beautifully.

How do I select the correct size?

Since everybody has her/his own clothing preference, we suggest customers to measure the size of their existing clothings with similar design and material as reference to select the correct size.

Measurement method for shoes?

Generally, Korean shoes’ sizes are presented in millimeters (mm) as the unit of measurement. For example, if the entire length from customer tiptoe to foot heel is 235 mm, and plus the shoes’ material thickness, customer is recommended to purchase size of 240mm or 245mm. In the actual case the shoes are too long, customer still could make use of shoes pad as adjustment.

How to purchase suitable clothes?

Because of different wearing preferences, customers are advised to compare the dimensions of their existing similar clothing with the size information in listed product as reference to assess whether the clothes selected from our website are suitable or not.

Measurement method and reference for Kids Wear?

Some Korean suppliers don’t provide dimensions for kids wear. For reference, followings are the dimensions of Korea kids wear in general:

XS = Size 3 / S = Size 5 / M = Size 7 / L = Size 9 / XL = Size 11
As regards to the children shoes’ size, please firstly measure the length of children’s foot (in mm). If the length of children’s foot is 140mm, customers may purchase shoes in 140mm or 150mm, according to their needs, taking the childrens’ physical development into consideration.

Lastly, we hope that you can find your favorite styles from our shop. Please feel free to contact us if you have any questions.